Help about Your mail service

Frequently asked questions

This section answers some frequently asked questions about EasyMail Plus.

Why am I not receiving email?
Why has my email been returned undelivered?
For how long are emails stored in my Deleted?
How do I add a signature to my emails?
How do I specify how many emails are displayed in my folders?
How do I create a personal list of addresses (for example, 'friends')?

Why am I not receiving email?

The most common reason why you cannot receive email is because your mailbox is full (see Understanding the mailbox-usage indicator). If your mailbox is full, you should delete emails (especially those with attachments) from your folders, starting with the Deleted and Outbox folders.

Why has my email been returned undelivered?

There are several reasons why an email might be returned undelivered:

The recipient's mailbox is full.
The recipient is not allowed to receive email from you.
The recipient is not allowed to receive attachments.

For how long are emails stored in my Deleted folder?

The Options page allows you to specify how long emails are stored in your deleted folder.

How do I add a signature to my emails?

You can specify a signature through the Options page, and then specify that an email should include the signature when you send it.

How do I specify how many emails are displayed in my folders?

The Options page allows you to specify the maximum number of emails displayed when you view mail in your folders. You can click the Previous and Next buttons to view mails that are not in view.

How do I create a personal list of addresses (for example, 'friends')?

The address book allows you to create a group or distribution list (see Creating a Group comprising a number of email addresses. You can then select the group to be the recipient of an email (see Adding address book contacts to an email). The email will be delivered to everyone on the distribution list.